Privacy Policy

Protecting your privacy is a top priority at Gilani Mobility Trading Co. L.L.C. We are committed to providing a secure and reliable service that respects your personal information and follows relevant data protection practices. When you visit www.gilanimobility.ae, contact us, place an order, book an assessment, request a rental, or submit an inquiry, we make every effort to handle your data safely and responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it.

Who We Are

Gilani Mobility Trading Co. L.L.C. is a UAE-based mobility solutions provider offering mobility products, home modification solutions, vehicle modification services, rentals, repairs, and related support services.

Our website address is:

https://www.gilanimobility.ae

For any inquiries related to privacy or data protection, you may contact us at:

Showroom Address:
BELHOUL Group Building – Ground Floor – Al Garhoud – Dubai, UAE

Factory Address:
Block A 5 – Plot 215-118 – Umm Ramool – Dubai, UAE

Office: +971 4 881 8426
Phone: +971 54 320 0677
Email: sales@gilanimobility.ae

The Data We Collect and Its Purpose

We may collect personal information such as your name, phone number, email address, delivery address, billing details, product preferences, service requirements, and any information you provide through our website forms.

We collect this information to:

Process orders and payments.
Arrange delivery, installation, rental, repair, or assessment services.
Respond to inquiries and customer support requests.
Send quotations, invoices, booking confirmations, and service updates.
Improve our website, products, and customer experience.
Send promotional emails or updates only when you have agreed to receive them.
Comply with legal, regulatory, and business requirements.

Comments Section

When visitors leave comments on our website, we may collect the information shown in the comment form, along with the visitor’s IP address and browser user agent. This helps us detect spam and maintain website security.

An anonymized string created from your email address may also be provided to the Gravatar service to check whether you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media Uploads

If you upload images to our website, you should avoid uploading images with embedded location data, such as EXIF GPS information. Visitors may be able to download and extract location data from images uploaded to the website. To protect your privacy, we recommend removing any sensitive metadata before uploading images.

Contact Forms, Booking Forms, and Newsletter Forms

When you submit a contact form, booking form, rental form, repair request, assessment request, or newsletter signup form, we collect the details you provide so we can respond to your request and provide the relevant service.

If you subscribe to our newsletter or agree to receive marketing emails, we may use your email address to send product updates, promotions, and company news. You can unsubscribe at any time using the unsubscribe link in the email.

Payment and Card Details

Your payment security is important to us. Payment information may be processed through trusted third-party payment providers. We do not sell your payment information, and we do not intentionally store full card details in an accessible format on our website.

During payment processing, only limited payment details may be visible where necessary, such as the last four digits of your card or transaction reference information. This helps us verify payments, process orders, and support customer service requests.

Our Legal Basis for Data Collection Includes

To fulfill orders, bookings, rental requests, repairs, assessments, and service agreements.
To respond to customer inquiries and provide support.
To serve our legitimate business interests, including improving our website, services, products, and customer experience.
To process payments, invoices, and delivery arrangements.
To comply with applicable legal, regulatory, tax, and security obligations.
To send marketing communications only where consent has been provided.

Cookie Usage

Our website uses cookies to improve your browsing experience and help the website function properly. Cookies are small files stored on your device that help the website remember certain information and preferences.

Cookies do not store sensitive payment details such as full card numbers.

We use cookies for:

Functionality: Some cookies are required for the website to work correctly, including shopping cart, checkout, login, and account features.

Performance: These cookies help improve website speed, security, and reliability.

User Experience: Cookies may remember preferences, login sessions, and form details to make your browsing experience smoother.

Improvement: Cookies help us understand how visitors use the website so we can improve content, layout, and functionality.

Third-Party Services: We may use trusted third-party tools such as analytics, marketing, live chat, payment, and advertising platforms. These services may use cookies to help us understand website performance and customer behavior.

Most browsers accept cookies automatically, but you can adjust your browser settings to decline or remove cookies. Please note that disabling cookies may limit some website features.

Data Storage and Security

We take data security seriously and use reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include secure website connections, encryption, restricted access, secure passwords, firewalls, and trusted service providers. Your personal information is only accessed by authorized staff or service partners when required to provide our services.

We keep your personal information only for as long as necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, and support business operations.

Sharing Your Information

To provide a smooth and reliable service, we may share some of your information with trusted third parties where necessary.

This may include:

Payment providers.
Delivery and courier partners.
Installation, repair, and service teams.
Technology, hosting, analytics, and website support providers.
Marketing or communication platforms where you have agreed to receive updates.
Government authorities, regulators, or law enforcement where required by law.

We do not sell your personal information to third parties for marketing purposes.

External Links

Our website may contain links to external websites, marketplaces, social media platforms, videos, or third-party services. Once you leave our website, we are not responsible for how those websites collect, use, or protect your information.

We recommend reviewing the privacy policy of any external website before sharing personal information.

Restricted Access for Children

Gilani Mobility’s website is not intended for children under the age of 18. We do not knowingly collect personal information from children without verified consent from a parent or guardian.

If we become aware that a user under the age of 18 has provided personal data without appropriate consent, we will take reasonable steps to delete that information. If you believe we have unintentionally collected information from a child, please contact us at sales@gilanimobility.ae.

Your Rights

You may have the right to:

Request details of the personal data we hold about you.
Ask us to correct inaccurate or outdated information.
Request deletion of your personal data in certain circumstances.
Restrict or object to certain types of data processing.
Withdraw consent from marketing communications at any time.
Request a copy of the personal data you have provided to us.

If you wish to exercise any of these rights, please contact us:

Office: +971 4 881 8426
Phone: +971 54 320 0677
Email: sales@gilanimobility.ae

Or write to us at:

BELHOUL Group Building – Ground Floor – Al Garhoud – Dubai, UAE

Protecting Your Information

Your privacy is important to us, and we are committed to protecting your personal information. We use reasonable security measures to help safeguard your data, including secure systems, restricted access, encryption where appropriate, strong passwords, and website security protections.

However, no online system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee that unauthorized access, data loss, or misuse will never occur.

If you suspect any issue involving your personal information while using our website or services, please contact us immediately at sales@gilanimobility.ae.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will take effect once posted on this website. We recommend reviewing this page periodically to stay informed about how we protect your information.

Last Updated: 202